Terms of Use and Conditions/Store Policies:
By using and purchasing through this site, you automatically acknowledge and agree to our terms and policies. We reserve the right to change these terms at any time.
HEAT NOTICE! With hot and extreme temperatures across the US, please note that your package may be exposed to temperatures that are not ideal for the products enclosed. Wax melts and candles may melt and soaps may sweat, etc.. Please bring your package in from the heat right away and allow to come to a comfortable room temperature. Please be considerate of this situation. The heat in transit is beyond our control. We ask that you refrain from ordering if this will be an issue for you.
HONEY CRYSTALLIZATION NOTICE! All natural honey will crystallize over time. This does not have impact on the quality of the product. To liquefy, place jar in warm water.
ORDER PROCESSING TIME: Typical order processing time is 1-3 business days during normal operations. However, a release means that we receive a large amount of orders in a very short amount of time. During a release, please allow up to 10-15 business days for your order to ship. We will always pack orders as quickly and as safely as possible.
MULTIPLE ORDERS: We do combine multiple orders and will refund excess charges. We will make sure our shipping charges and processing fees (typically up to 5%) are covered prior to refunding. Please leave us a note that you have multiple orders pending so we know to combine.
ORDER CANCELLATION: An order may be cancelled prior to shipping. Once an order has shipped, all sales are final. We reserve the right to cancel any unshipped order. We reserve the right to cancel or adjust any orders when unable to communicate with the customer. All cancelled orders will be subject to a 5% restock fee that will not be refunded.
SHIPPING & HANDLING: We do charge a small handling fee with each order. This helps to pay for all the packaging supplies needed to get your order to you safely. Additionally, we do pass on all commercial shipping rates. As we are a small business, we cannot provide Amazon-style shipping prices and time frames. We do our best to figure shipping costs appropriately. We will refund excess shipping charges at our discretion. We appreciate your understanding.
CUSTOMER CONTACT INFORMATION: We may need to contact you about your order. If proper contact information is not provided, we are not responsible for any issues that may arise with your order. We reserve the right to cancel an order due to non-response and/or non-compliance.
US CUSTOMER SHIPPING INFORMATION: Currently, our shipping costs are determined by the cost of the order. This helps us to determine shipping by way of flat rate boxes which we are most accustomed. Orders weighing 15.9 oz or less will be mailed First Class only unless the items are too bulky OR other arrangements have been made.
MISSING PACKAGES: During COVID, we are waiving the signature confirmation. Be aware of your location. If you would like signature confirmation to be added to your order, please contact us immediately so that we can add this to your order. Please take special note that we are not responsible for a package that has been shown delivered by the USPS but is missing to you. Porch/Mail Theft is becoming more and more prevalent and it is not the responsibility of Big Cedar Farm or the USPS to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via the USPS, please contact your local USPS office as they are best equipped to locate your package. We recommend adding Route Package Protection to your order at check out.
Please understand that we are a small business and cannot be responsible for packages that are shown delivered but go missing. The provided information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.
DAMAGED ITEMS: If your items arrive damaged, please capture photo documentation/proof of the damage and contact the USPS and Big Cedar Farm immediately. We will file a claim on your behalf but will need proof and documentation from the customer to file the claim. We recommend adding Route Package Protection to your order at check out.
PRODUCT REFUNDS: Refunds will be determined on an individual basis. No refunds will be given for Honey due to personal dislike of taste, color, or design. No refunds will be given for soap, candles, or wax melts due to personal dislike of scent, texture, color, or design. Please keep in mind that every nose is different and scents may be perceived differently per person. We do our best to describe the scents based upon the fragrance and essential oils that are used and descriptions given from the manufacturers. As our products are handmade, design will vary slightly.
PRODUCT RETURNS: We do not accept returns under any circumstances due to sanitary reasons. Once an order is shipped, all sales are final.
ALLERGY WARNING: We use a variety of ingredients in our products. At some point, one ingredient may have been in contact with another ingredient. This would be similar to a warning that says “This product has been processed in a facility that also processes ______”. It is important that you are aware of ingredients/allergens that could affect you and know that we do use other ingredients/possible allergens in our facility. It is always possible that ingredients and finished products have come in contact. Please contact us if you have more questions.
GENERAL PRODUCT WARNINGS AND CAUTIONS:
It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to full use. If any products cause irritation, discontinue use immediately and consult a physician. Big Cedar Farm LLC is not responsible for injuries or accidents. Strongly colored soaps may discolor wash cloths. Do NOT feed honey to children under the age of one (1) year of age.